Shipping, Returns & Refund Policy

 

1. Shipping

 
  • Free worldwide shipping on every order, no minimum required.
  • All orders ship via DHL Express or FedEx, with delivery typically within 3–5 business days from dispatch. Actual times may vary due to customs clearance.
  • Orders received after our daily cutoff are processed the following business day and dispatched no later than the next business day.
  • A shipping confirmation email with a tracking number will be sent once your parcel is dispatched.
  • Import duties, taxes, and customs fees are the sole responsibility of the recipient. Prices on our Site exclude all such charges, which we cannot calculate in advance. Please consult your local customs office before ordering.
  • If a remote zone or customs regulation prevents fulfillment, we will notify you; you may cancel for a full refund.

2. Returns Exchanges

 
  • You must contact us at support@daoaurashop.com within 30 calendar days of receipt to request a return or exchange. Include your order number. Returns without prior authorization may be rejected.
  • Return conditions: the item must be unworn, in original packaging with price tags intact, accompanied by proof of purchase, and not resized, customized, altered, or repaired by any party other than DaoAura.
  • Size adjustments: if an item does not fit, we offer complimentary resizing at our facility. Round-trip courier costs are borne by the customer.
  • Design exchanges: within the 30-day window, you may exchange for an alternative design (subject to availability). No cash refund is issued; price differences are settled accordingly.

3. Refunds

  • All approved refunds are issued exclusively as store credit redeemable on www.daoaurashop.com. No cash refunds under any circumstances.
  • The refund amount is net of payment processing fees incurred on the original transaction (varies by credit card or PayPal).
  • Store credit is issued within 7–14 business days after we receive and inspect the returned item.

4. Non-Refundable Cases

No refund will be provided when:

  • The customer has simply changed their mind or no longer needs the item (including cases where delivery exceeded the estimated timeframe);
  • The parcel is returned due to refused delivery or failure to pay duties/taxes at the destination country;
  • The returned item does not meet the conditions in Section 2 — such items will not be returned to the sender and will not qualify for store credit.

5. General

 
  • DaoAura reserves the right to decline any return or exchange that violates this policy or involves items in unsatisfactory condition.
  • Return shipping costs are the customer’s responsibility, except for defective products or errors on our part.

DaoAura |  www.daoaurashop.com

This policy forms part of our Terms of Service.